The NHS is expanding support for the public to access online health services, including guidance on using the NHS App, now available at over 1,400 libraries across England. More than two in five library services have already joined the initiative, with more expected to participate in the coming months. This support is particularly valuable for people from disadvantaged areas, where internet access and personal devices may be limited.
Libraries are playing an essential role in increasing digital health access, offering a safe, local space where people can receive help with NHS online resources. Recent NHS and library partnerships have led to toolkits and resources designed to assist library staff in supporting visitors with health-related digital skills, making online health services more accessible to those who need them most.
The NHS App, with over 35 million users since its 2018 launch, allows patients to access various features such as GP records, prescription orders, and hospital appointment management. The initiative aims to encourage more people to take advantage of these services, empowering them to better manage their health independently.
Digital sessions have already begun in libraries like Bitterne Library in Southampton, where participants are finding one-on-one guidance beneficial. With continuous improvements to the app, patients across England are now able to access health services more conveniently, further enhancing health equity and accessibility.
