Plans to enhance the NHS App in England will allow patients to book non-emergency treatments and manage appointments more easily. The upgrade, part of a broader government strategy, aims to reduce waiting times by enabling patients to choose from a range of providers, including private healthcare. The government is targeting a reduction in waiting lists, which currently stand at 7.5 million, and intends for nine out of ten patients to receive treatment within 18 weeks of referral by the next election.
Health Secretary Wes Streeting described the initiative as bringing the NHS "into the digital age," improving efficiency and empowering patients to take control of their care. The app will enable users to view appointments, book diagnostic tests, and receive updates on wait times. Hospitals will issue appointment reminders to minimise missed slots, while artificial intelligence will be trialled to identify patients requiring extra support.
Additional measures include expanding schemes that ensure patients are directed to the right care without unnecessary referrals, potentially reducing pressure on hospitals. GPs will also gain the ability to send patients directly for tests without consultant approval, expediting diagnosis and reducing delays.
Critics, including the British Medical Association, have raised concerns about potential inequalities for patients without access to digital devices. Meanwhile, healthcare leaders have emphasised the importance of addressing workforce shortages and investing in infrastructure to meet these ambitious goals.
